Clevelander South Beach
  • F&B
  • Miami Beach, FL, USA
  • Full Time

Clevelander Hotel, located in the heart of the South Beach Art Deco district is currently recruiting Greeter-Marketing Models to work both the Ocean Drive location and at Marlins Park for the 2019 MLB season. The ideal candidate is experienced at providing exceptional service in high-volume casual dining environments and is passionate about serving others. If you love to work as part of a team providing game-changing guest service in a fast paced outdoor work environment, we would love to meet you!


The busser contributes to the guest experience by setting tables; placing and replacing silverware; keeping beverage glasses full; adhering to sanitation and safety policies; clearing and cleaning tables and bar tops, chairs, floors and the overall restaurant environment.

Duties and Responsibilities:

  • Cleans, sets and re-sets tables continuously, assumes responsibility for station, tables and side work duties
  • Serves water, refills beverages and greets guests by name whenever possible during the course of meal service
  • Fills tubs properly for efficient unloading for stewarding and ensures proper safety standards at all times
  • Sets up bars according to established Clevelander standards
  • Maintains proper par levels of alcohol and other beverages throughout the shift by following the internal requisition procedure
  • Fills ice bins throughout the shift and restocks all glassware
  • Assists bartenders in keeping interior and exterior bar areas clean and safe
  • Assists in preparation of opening the property and closing down the bar and liquor areas
  • Ensures all garnish stations are full with cut to order fresh fruit
  • Has good knowledge of restaurant, menus, function space, guest rooms, outlets and services
  • Takes every opportunity to amaze the guests by providing exceptional guest service
  • Smiles, makes eye contact any greets guests immediately
  • Seats guests immediately
  • Handles special requests properly; anticipates guest's needs
  • Promptly responds and resolves guest complaints
  • Answers telephone promptly and properly, being polite, courteous and friendly
  • Actively asks for feedback from guests
  • Is knowledgeable and helpful about the local area, the Hotel and the Hotel services
  • Adheres to all applicable Company Standard Operating Procedures

 Other Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the Hotel:

  • Performs set up duties as requested to include side stations, storage areas and food staging areas
  • Performs general cleaning tasks utilizing cleaning to adhere to health and safety standards
  • Folds napkins for meal period to maintain an adequate supply
  • May be asked to clear room service trays from corridors
  • Removes trash, inserts trash liners to trash cans, organizes and keeps trash area clean
  • Attends required meetings
  • Maintains a clean and orderly work area
  • Performs other duties as requested, such as cleaning unexpected spills and executing special guest requests

 Minimum Qualifications:

  • At least 21 years of age; High school diploma preferred
  • A minimum of 2 years previous bar/restaurant experience

Knowledge, Skills and Abilities:    

  • Excellent customer service skills
  • Ability to work in a team environment
  • Ability to verbally communicate and take direction
  • Ability to multi task in high volume and fast paced work environment
  • Ability to push/pull up to 500lbs with the use of a pallet jack
  • Ability lift up to 80lbs
  • Strong attention to detail required
  • Strong organizational and time management skills required
  • Extensive knowledge of the Hotel, its services and facilities
  • Possesses knowledge of the appropriate table settings and service ware
  • Capable of describing all menu items, prices and methods of preparation and use of suggestive selling techniques to encourage the guests to choose items that are house specialties

Teamwork Skills:

  • Is an enthusiastic, helpful and positive member of the team
  • Is professional, responsible and mature in conduct and behavior
  • Is understanding of, encouraging to and friendly with all co-workers
  • Is self-motivated and use time wisely
  • Maintains open lines of communications with each department
  • Communicates pertinent information
  • Responds positively to new ideas
  • Openly accepts critical/developmental feedback
  • Reports to work on time
  • Is available to work a flexible schedule to include weekends and holidays
  • Maintains effective communication through the use of meetings, memorandums
  • Is available to help other departments in emergency situations
  • Adheres to all work rules, procedures and policies established by the Company including, but not limited to those contained in the team member handbook

 Working Conditions:

  • Most work tasks are performed outdoors; however, must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens (+110 degrees F), possibly for one hour or more
  • Work requires evenings, weekends and holiday hours
  • Must be able to stand and exert well-paced mobility for up to 4 hours in length
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
  • Must be able to lift up to 20 lbs. on occasion
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception
  • Talking and hearing occur continuously with the most common visual functions being those of near vision and depth perception
  • Requires manual dexterity to use and operate all necessary equipment
Clevelander South Beach
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